Your employees aren’t burned out because they’re overworked.

They’re burned out because your technology is working against them – slow logins, disconnected tools, unreliable VPNs, and systems that “almost” work. That’s digital friction: technology that technically runs but fails people in practice.

The average employee loses over an hour per day to tech inefficiencies.

For a 20-person team, that’s the equivalent of two full-time people paid to fight with systems, not do real work.

Beyond the time wasted, friction fuels burnout. When people repeatedly struggle with tools they depend on, frustration stops feeling temporary – and starts feeling like the job. They build workarounds, disengage, and eventually some leave.

Replacing a single employee can cost 50% to 200% of their salary. What most leaders write off as “minor tech issues” may actually be one of your biggest hidden retention risks. Forward-thinking organizations treat IT as a performance system, not just background plumbing.

When technology works right:

• Employees stay focused.
• Collaboration improves.
• Productivity rises.
• Burnout falls.

Wondering how much digital friction your team is dealing with? Schedule a Digital Friction Assessment from DataLink and see where your tools are holding people back.

410) 729-0440 | Email